Sina Technology News, January 28 afternoon — Recently, some netizens on Weibo have been actively raising awareness about the WiFi disconnection issues of Xiaomi's Redmi Note 3. In the official microblog of @RedmiNote3_UserRights, a conversation between a MIUI engineer and a user was shared. The dialogue revealed that even after software updates, the disconnection problem remained unresolved. The user expressed frustration, stating that the MIUI engineers seemed unaware of the real cause behind the issue.
Rights defenders on Weibo criticized Xiaomi for not addressing the core problem of the WiFi disconnection. They questioned whether the so-called "upgrade solution" was just a way to delay or mislead users. They urged Xiaomi to take responsibility, communicate openly with users, and truly embrace its "friendship" philosophy.
The rights group has outlined four key demands:
1. Request Xiaomi to acknowledge and address the WiFi disconnection issue on the Redmi Note 3, provide an explanation as soon as possible, and clarify that the problem is not due to hardware defects, ensuring all users can use their phones normally.
2. Ask Xiaomi to engage with users in a responsible manner, send technical teams to connect with the rights group, listen to feedback from nearly 3,000 users, collect bug reports, and handle the issue with a positive attitude.
3. Demand that Xiaomi explain the issue on its official website, apologize to users, and issue clear warnings for potential buyers of the device.
4. Urge Xiaomi to stop suppressing user voices on platforms like the Xiaomi Community, MIMUI Forum, and Baidu Tieba. They also requested that media staff on Weibo stop spreading misinformation about user rights defenders, and instead accept user opinions with an open mind. As one user put it, "Without thousands of users, there would be no Xiaomi today."
Earlier, starting from January 20, many users reported on the official Xiaomi forum that the dual-SIM version of the Redmi Note 3 experienced WiFi disconnection, leading to delays and dropped calls even on stable networks.
According to Sina Mobile Reports, similar issues have been reported with other devices, such as the Meizu MX5, Coolpad Blue Metal, and LeTV S1, all of which use the MediaTek Helio X10 processor (MT6795), a high-end chip launched by MediaTek in 2015.
However, Redmi Note 3 users are particularly upset because the WiFi issue remains unsolved. Xiaomi has reportedly deleted user complaints on its official forums. On Weibo, there are even allegations that Xiaomi employees are spreading false information to suppress user voices.
Currently, five QQ groups dedicated to the Redmi Note 3 have gathered nearly 4,000 users, but Xiaomi has yet to respond officially.
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