VR company CEO and users set a million gambling settlement can not solve the problem?
In the fast-paced world of technology, where user feedback often drives innovation, companies like Hypereal are leading the charge by prioritizing customer experiences. As a pioneer in China’s VR industry, Hypereal recently showcased its commitment to excellence through a dramatic demonstration of putting "user-centric" values into action. The story revolves around CEO Huang Chaiming, who not only responded swiftly to a user's challenge but also personally traveled across provinces to address it.
The incident began when a user from Shijiazhuang reached out in Hypereal's QQ group, reporting that they couldn’t run games on the Hypereal client using Pano, while they had no issues with SteamVR. The user, a professional developer, proposed a million-yuan bet with the CEO: if Huang could resolve the issue, they would win the money; otherwise, they challenged him to step down. Without hesitation, Huang agreed, bought a ticket, and within hours was on a plane to Shijiazhuang.
Upon arrival, Huang kept his promise and arrived at the user's home the following day. Accompanied by both software and hardware engineers, he meticulously addressed every technical question and conducted multiple tests. Eventually, the team discovered that Hypereal's Spacetime Image Reconstruction feature was incompatible with the user's hardware, causing conflicts with SteamVR settings. While this function aimed to enhance user experience, it wasn’t fully compatible with certain SteamVR configurations, which caused the game to fail to launch.
After resolving the problem, the user expressed gratitude by taking a photo with Huang, who reiterated his dedication to understanding and improving user experiences. Despite the late hour, Huang and his team returned to Shanghai in the rain, ready to tackle the next day’s challenges.
Huang’s actions reflect more than just a CEO’s responsibility; they embody a deep-seated passion for engaging directly with customers. Huang spends countless nights troubleshooting issues, even sleeping only four or five hours a day, and remains active in user groups until the early hours of the morning. His efforts have earned him immense loyalty among consumers and significant recognition from industry peers.
Last year, Forbes Asia named Huang one of its 30 Under 30 honorees, and this year, Forbes China included him in its elite list of young leaders. These accolades validate Huang’s leadership style and innovative approach, motivating him further to push boundaries in the VR space.
"My ultimate goal," Huang once stated, "is to create the best product possible." With this mindset, Hypereal has grown steadily since its founding in 2015. It’s rare to find a CEO who would travel thousands of miles to personally debug a user’s system, yet Huang’s actions prove that such dedication is possible—and essential—in today’s competitive tech landscape.
This commitment to excellence not only strengthens Hypereal’s reputation but also inspires other startups to prioritize user engagement. For Huang Chaiming, every interaction with a user represents an opportunity to learn and improve—a philosophy that defines his journey as a visionary entrepreneur.
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